Refund Policy
Last updated: May 10, 2026. Full refund within the first 30 days on new monthly subscriptions, no questions asked. Compliant with Paddle and Stripe.
1. 30-day money-back guarantee
COPISRAD INNOVATION offers a 30-day full refund guarantee on all new monthly subscriptions (Starter, Growth, Enterprise) — no questions asked. To request a refund within this window, email [email protected] with your transaction number (Stripe/Paddle) and the email associated with the account. Refunds are processed back to the original payment method within 5-10 business days, and the service is suspended immediately upon confirmation of the request.
2. Refunds after 30 days
Once the 30-day window expires, monthly subscriptions are non-refundable for the current cycle, but you can cancel at any time to avoid billing for the next period. Service remains active until the end of the paid cycle.
3. One-off projects
Custom projects (individual audits, delivered FlowForge workflows, custom AI agent development) are billed 50% / 50%. The first 50% is non-refundable once work has started, as it funds scoping and resource allocation. The second 50% is refundable if the Client demonstrates a material defect in the deliverable that COPISRAD INNOVATION has not remedied within 15 days after written notice.
4. Instant-download digital products
Individual FlowForge workflows, downloaded digital templates and delivered reports are non-refundable after download or delivery — they are digital assets that cannot be "returned". Exception: material defect in the product (e.g., corrupt file, material absence of declared specifications) demonstrated within 7 days of delivery.
5. Paddle/Stripe minimum
This policy complies with the merchant requirements of Paddle and Stripe regarding visible commercial refund policies. We exceed the minimum required by Paddle (14 days) for additional customer peace of mind.
6. Disputes and chargebacks
Before initiating a chargeback with your bank or card network, please contact us first. Most disputes are resolved amicably within 48 hours. Chargebacks without prior contact may result in account suspension.
7. Governing law
This policy is governed by the laws of the State of Israel. Any dispute shall be resolved exclusively in the competent courts of the Tel Aviv-Jaffa District, Israel, unless a mandatory consumer-protection rule grants the Client a special non-waivable jurisdiction.
8. Contact for refund requests
Refund requests: [email protected] (primary). Please include: (a) Stripe/Paddle transaction number, (b) registered email, (c) reason for request (optional within the first 30 days). We respond within 24 hours on business days.